Customer Support

We are here to help!

If your issue is urgent, do not hesitate to call. The help desk is manned from 8:00am until 5:00pm, Monday-Friday, not including holidays. If you leave a help desk voice mail at at any time, it will be routed to our support team. After hours assistance incurs additional fees, but we will confirm such fees before proceeding with after-hours work. There is never a fee to simply input support requests after hours.

How to reach our Help Desk

  • Call 410-747-2001 ext.1 or 301-960-4699 ext.1
  • Or email help @ (no spaces)
  • Or submit a Support Request using the Form Below
  • Or log in to the Customer Portal

The customer portal is a website that allows you to create and view support requests. You can request a customer portal account user name and password using the form below.

  • Submit a Support Request

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